Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
Your mailing address and contact information is strictly confidential to ResinArtOmaha. Privacy policy is written at https://watercolorwildflowers.com/privacy/
Frequently Asked Questions
Custom and personalized orders
I can do custom and personalized orders. One variation is to have colored resin put in the center instead of clear. No extra charge for that, just a two week wait while it is built.
Sizing details
The SunRain is 6" diameter. Prisms are 2" long and the center resin well is 2" wide. The suncatcher weighs 24 ounces or 1.5 lbs. I allow 2 lbs for shipping.
Care instructions
A microfiber cloth comes with each SunRain sunburst rainbow maker. A light dusting occasionally is all you need. If it's dropped and a prism comes loose just contact me and I can fix it for you. Even if a prism breaks it is replaceable with some work.
Gift wrapping and packaging
I will happily gift wrap it for you. No additional cost but that needs to be requested.
Wholesale availability
I make these in groups of seven or eight. Each group takes two weeks to build. I can give some quantity discount but it will involve waiting.